Information We Collect

1. Account & User Information  • Name, phone number, email address (optional). • Profile photo, face images (optional, used for face recognition). • Login credentials (securely encrypted).

2. Device & Camera Data • Camera IDs, names, configurations. • Live streams and cloud recordings (only if cloud storage is enabled). • AI detection logs and alerts.

3. App Usage Information • Device type, OS, IP address. • Interaction logs for analytics and troubleshooting.

4. Location Data (Optional) • GPS data if location services are enabled, used to personalize alerts.

How We Use Your Data

 Set up and manage your surveillance devices. • Enable features such as face detection, alerts, and remote access. • Improve our services and app performance. • Comply with legal requirements and enhance security.

Video & Audio Privacy

All streams and recordings are encrypted. • Only you and authorized users can access the footage. • We do not monitor or distribute your content without your consent unless legally required.

Sharing of Information

We do not sell your personal data. We may share data with:

• Cloud service providers (e.g., AWS, Google Cloud) for storage. 

• Law enforcement agencies, upon valid legal request.

• Support teams for troubleshooting (minimal access under strict confidentiality).

Your Rights

You may: • View, update, or delete your account and personal data. • Delete cloud recordings and revoke device permissions at any time. • Disable location or camera access through your device settings.

Data Security

We use industry-standard encryption (AES, HTTPS, etc.) and strict access controls to secure your data and footage.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

Updates to This Policy

This Privacy Policy may change. Major updates will be communicated via app notification or email.​

Contact

For questions or requests regarding your data, email: queries@kapidhwaj.ai